Privacy Policy
Vijmitra
Version 1.1 · Effective 1 November 2026
This version replaces version 1.0 of 15 September 2026. What changed is listed in section 18.
1. Who we are
Vijmitra is operated by Kauvrik Industries Private Limited (CIN U22209PN2025PTC237578), part of the Kauvrik group, with its registered office at Chinchwad, Pune, Maharashtra.
In this policy, "we", "us" and "our" mean Kauvrik Industries Private Limited. "You" and "your" mean the person using Vijmitra.
For the personal data described here, we are the data fiduciary under the Digital Personal Data Protection Act, 2023. That means we decide why and how it is handled, and we are answerable for it. The one exception is the client records an Energy Partner keeps on Vijmitra, explained in section 9.
2. What this policy covers
This policy covers:
- vijmitra.in, the consumer website and application;
- partner.vijmitra.in, the website for Energy Partners;
- the Vijmitra Energy Partner app for Android;
- messages, emails and calls between you and us.
It explains what we collect, why, who else sees it, where it is kept, how long we keep it, and what you can ask us to do about it. Read it together with our Terms of Use.
Vijmitra is for businesses and organisations, including housing societies. It is not offered to individual residential consumers.
You can ask for this policy in Marathi or Hindi by writing to us at the address in section 17.
3. What we collect
When you create an account
- Your name
- The name of your organisation
- Your mobile number, which you log in with
- A password. Our login provider stores it only in scrambled form, so nobody at Vijmitra can see it.
- Your email address, if you add one in Profile and settings. This is optional and used only to contact you about your account.
When you add team members
- The name and mobile number of each person you invite, and the role you give them (admin or user)
When you or someone you authorise adds an electricity bill
A bill can reach your Bill Vault in three ways:
- uploaded by you or a team member, as a PDF or as photos;
- sent by your accountant, through a link you create;
- uploaded by you through a link from an Energy Partner.
Your bill is issued by your electricity distribution company and contains information we did not ask you for. When we read a bill, we capture what is printed on it, which typically includes:
- the consumer name, address, consumer number and billing unit;
- the mobile number and email address printed on the bill;
- PAN and GSTIN;
- connection details: tariff category, contract demand, sanctioned load, date of connection;
- consumption readings, including units by time-of-day zone, demand readings and power factor;
- charges, arrears, payment history and security deposit balances.
When you verify ownership of a connection or a business
- The document you choose to send: for example a GST certificate, a certificate of incorporation, or a land or property ownership document. An Energy Partner sends its incorporation papers.
- These documents are deleted automatically seven days after upload. We keep only the result of the check.
When you store documents in your Bill Vault
- Documents you place in the document folders: MSEDCL letters and sanction letters, solar and equipment papers, and company documents. They are for energy-related documents only. We do not read them except as needed to store and show them to you and your team.
When you use the Vij Report
- Optional answers about your business: what kind of business it is, what it makes or does, shifts, working days, main machines and loads, equipment on site, and recent changes
- Your answers to follow-up questions when you update a report
- Every version of your report, with its date, score and figures
When you ask for a service
- The service you want, the connection and area it is for, your note, and how you want to be contacted
- Your bill figures, only if you choose to attach them
When you deal with Energy Partners on Vijmitra
- What you chose to share, with whom, from when, and the exact consent text you agreed to
- Messages between you and an Energy Partner
- Ratings and comments you give a partner
- Your AMC partner link, if you set one up
If you are an Energy Partner
- Your company's name, logo, website, city, service area, services and description
- Your contact person's name, mobile number and email
- Your team members' names, mobile numbers and roles
- Your verification documents and status
- The client records you create: client name, contact person, phone number, location, notes and status
- Bills you upload or receive for your clients, the values you correct, your studies, simulator inputs and reports
When you contact us
- Your WhatsApp messages, emails and call notes, and anything you send us with them
Automatically, when you use the service
- Your IP address, and your device and browser type
- Sign-in times and security events
- A record of important actions, such as starting or stopping sharing, creating a report or removing a team member
- Errors encountered
We do not track your location, and we do not use advertising or tracking tools.
Browser storage
We do not use advertising or tracking cookies. We keep your sign-in session, and a few settings such as Fun mode, in your browser's local storage, so that you stay signed in and your choices are remembered. If you clear it, you are signed out.
4. Why we use it
| What we do | Data we use |
|---|---|
| Create your account, sign you in and keep it secure | Name, organisation, mobile number, password, security records |
| Read your bills and keep them in your Bill Vault | Bills and what is printed on them |
| Show your Vij Score, Vij Report and Dashboard | Bill figures and your optional business answers |
| Let your team work in one Bill Vault | Team members' names, mobile numbers and roles |
| Check that a connection or a business is genuine | Verification documents |
| Share your bills with an Energy Partner, only when you choose to | The bills and details you chose, and your consent record |
| Find you an Energy Partner and pass on your service request | Your request and, if you chose, your bill figures |
| Run the Energy Partner tools | Partner and client records, bills, studies and reports |
| Send login codes and service messages | Mobile number and email |
| Answer your questions and complaints | Your messages and account details |
| Improve how accurately we read bills | Corrections you make to the figures we read |
| Keep records the law requires, and prevent misuse | Security records and transaction records |
We use your data only for these purposes. We do not sell it, and we do not use it for advertising.
5. Your consent and your choices
We rely on your consent for what we do with your data. Where the law allows us to use data without consent, for example to comply with a legal obligation, we do so only for that purpose.
- At sign-up, you agree to this Privacy Policy and our Terms of Use. This is needed to use Vijmitra at all.
- Each time you share with an Energy Partner, we show you what will be shared and ask you to agree. We keep a record of the text you agreed to and when.
- The Vij Report questions are optional. Skipping them only makes the report less specific.
- We do not send promotional messages. If we start, we will ask for your separate consent first, and you will be able to say no without losing anything else.
You can withdraw consent at any time, as easily as you gave it:
- stop sharing with an Energy Partner, or end an AMC partner link, from the Energy Partners page;
- remove team members, documents and bills from your Bill Vault;
- close your account by writing to us at the address in section 17.
Withdrawing consent does not undo anything lawfully done while it was in force. Closing your account ends the service.
6. How we communicate with you
Service messages: login codes, bill and report updates, requests from your team or an Energy Partner, and security alerts. Login codes are sent on WhatsApp. Other service messages appear in the application, and by email if you have added one.
Promotional messages: none at present. See section 5.
Sensitive information, such as your bills or documents, is not sent over WhatsApp or any Meta service. We share it only through our website, our application or email.
7. Who else sees your data
Your team. Everyone in your organisation's team can see its Bill Vault and its documents. Owners and admins can also manage the team, the organisation's details and Energy Partner links.
Energy Partners, only if you choose. Energy Partners are independent solar, battery and energy-service businesses that use Vijmitra. They see your data only when you decide to share it, and only what you choose:
- Bill figures only: the numbers from the bills and months you pick.
- Bill figures, company name, consumer numbers and the bill PDFs: useful for a site visit or a formal quote.
- AMC partner: the company that maintains your solar plant sees all your bills, for every connection, including new ones.
You can stop sharing at any time, and the partner stops seeing your bills straight away. Anything the partner already worked out before you stopped stays with them.
When you message a partner through Vijmitra, your phone number is not shared. A partner can see the ratings and comments you give it.
Once a partner receives your data, it is responsible for how it uses that data. It may use the data only for the purpose you shared it for.
Service requests. Our team reads your request. To find you an Energy Partner, we pass it on to suitable partners, with your bill figures only if you chose to attach them.
Your accountant. If you send an accountant a link, they can upload bills for the months you asked for. They cannot see your Bill Vault. The link expires after 14 days, or earlier if you cancel it.
Service providers process data on our instructions and for no purpose of their own:
- Supabase: database, file storage, login and server functions. In Japan (Tokyo).
- Netlify: hosting the websites. Global network.
- OpenAI: reading your bills and preparing the analysis of your bill figures, through its paid business service. Outside India.
- MSG91 and Meta (WhatsApp): sending login codes, and carrying the messages you send us on WhatsApp. In India and outside India.
- jsDelivr: delivering standard code libraries to your browser. It sees your IP address. Global network.
If we add or change a provider, we will update this list. A payment gateway will be added when paid services launch.
We do not let these providers use your bills or documents to train their own systems. OpenAI's paid business service does not use the data we send to train its models.
As the law requires. We may disclose information where required by law, by a court, or by a government authority acting within its powers.
If our business changes hands. If Vijmitra is merged or sold, your data may pass to the new owner, who must protect it under this policy.
8. Where your data is stored
Our database and file storage are hosted outside India, in Japan (Tokyo), by Supabase.
Reading and analysing a bill means sending it to OpenAI, and that processing also takes place outside India. We transfer data abroad only to providers listed in section 7, and only as Indian law allows. If the Government of India restricts transfers to any country, we will follow that restriction.
9. Data about people who are not our users
Energy Partners' clients. When an Energy Partner adds its own client to Vijmitra, the partner decides what to record and why. For those records, the partner is the data fiduciary and we process them on its behalf. If you are such a client, contact the partner first. We will help if you write to us.
People named on bills, invited team members and accountants. We use their details only to provide the service: to read the bill, to let the invited person join, or to let the accountant upload bills.
10. If you upload someone else's bill
You may upload a bill belonging to another person or business only if they have agreed. By uploading it you confirm that you have their consent. Energy Partners must have their client's consent before adding the client's bills.
If you believe a bill of yours is on Vijmitra without your consent, write to our Grievance Officer. We will investigate and, where appropriate, delete it.
11. How long we keep it
| What | How long |
|---|---|
| Account and team details | While your account is open |
| Uploaded bill files and figures | While your account is open. After you close your account, a further 90 days, then deleted. |
| Bill Vault documents | Until you delete them, or until you close your account |
| Verification documents | Seven days after upload. We keep only the result of the check. |
| Vij Report versions and your business answers | While your account is open |
| Messages, ratings and service requests | While your account is open |
| Records of your consent to share | As long as we may need to show that you gave it |
| Accountant and Energy Partner bill links | Until they expire or are cancelled |
| Security logs and records of important actions | At least one year, as the law requires |
| De-identified bill statistics | Kept indefinitely. See section 12. |
| Invoices and tax records | As long as tax and company law require |
Inactive accounts. If nobody signs in to an account for two years, we review it for deletion. Before deleting anything, we send an alert and give notice. If you sign in during the notice period, your account stays. If not, we delete the account and the data attached to it, following the table above.
12. De-identified and aggregated data
This section matters, so we have written it plainly.
The numbers on bills, such as consumption, demand, power factor, tariff category and charges, can be pooled to understand how electricity is billed and used across Maharashtra. A pool like this lets us tell any user whether their figures are normal or unusual.
Before any figures enter the pool, we strip out everything that identifies you. Specifically, we remove:
- your consumer number;
- your name and your organisation's name;
- your address;
- your email address and mobile number;
- PAN and GSTIN.
What remains is a set of numbers with no link back to you or your business.
We use this pooled data only within our organisation, for analysis and for benchmarking. No benchmark we produce or show contains the personal or organisational information of any client.
If you close your account, figures already in the pool remain, because they no longer identify you and cannot be traced back to you. Everything that does identify you is deleted as set out in section 11.
13. Your rights
You may:
- Ask what we hold about you, a summary of how it is processed, and who we have shared it with
- Correct or complete anything inaccurate or incomplete. You can edit extracted bill figures and your profile directly in the application.
- Erase your data, or close your account, as set out in section 11
- Withdraw consent, as set out in section 5
- Nominate another person to exercise these rights for you if you die or become unable to
- Complain to us, and if you are unsatisfied, to the Data Protection Board of India
To use any of these rights, write to our Grievance Officer at the address in section 17, or message us on WhatsApp. We may ask you to confirm your identity first.
We will acknowledge your request within 24 hours. We aim to resolve it within 15 days, and in every case within the time the law allows.
The law also asks you to give us accurate information, and not to make false or frivolous complaints.
14. Children
Vijmitra is not for anyone under eighteen. We do not knowingly collect data from children. If we learn that we have, we will delete it.
15. Security
We protect your data with:
- encryption in transit and at rest;
- access rules inside the database, so each account sees only its own data, its team's data and what has been shared with it;
- private file storage with short-lived links;
- links for accountants and Energy Partners that expire and that we store only in scrambled form;
- restricted staff access, and records of important actions.
We require our service providers to protect data to the same standard.
No system is perfectly secure. If a breach affects your data, we will tell you without delay: what happened, what it may mean for you, what we are doing about it, and what you can do. We will also report it to the Data Protection Board of India as the law requires.
16. Changes to this policy
We will post any change on our website and in the application, with a new version number and date.
For minor changes, your continued use of Vijmitra means you accept them. For significant changes, particularly to what we collect, why, or who we share it with, we will tell you in the application or by email, and ask for your consent again where the law requires it.
17. Contact and grievances
Grievance Officer and Data Protection Officer
Kaustubha Wawage
kaus@vijmitra.in
+91 84849 57968
General enquiries
info@vijmitra.in
+91 84849 57968
Kauvrik Industries Private Limited
Chinchwad, Pune, Maharashtra
If we do not resolve your complaint to your satisfaction, you may complain to the Data Protection Board of India.
18. What changed in version 1.1
- The policy now covers the Energy Partner website and Android app, team accounts, the Vij Report, document folders, Services (Beta) and verification documents.
- It explains sharing with Energy Partners, which happens only when you choose it, and the three levels of sharing.
- It names our service providers and where they store or process data, including our database in Japan (Tokyo).
- It replaces "cookies" with browser storage, since we use no tracking cookies.
- It states that we send no promotional messages, and how consent works.
- It adds retention periods for verification documents, links, messages, consent records and security logs.
- It explains how quickly we answer requests, how we handle a breach, and that this policy is available in Marathi or Hindi.
Vijmitra™ is a trade mark of Kaustubha Wawage, used by Kauvrik Industries Private Limited under licence.